At SUG Creative, we are committed to providing high-quality creative services that meet your expectations. If for any reason you are not satisfied with our services, we have a clear and transparent refund policy to ensure fair treatment for our clients. 

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1. Refund Eligibility 

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Refunds may be requested in the following circumstances: 

• Project Cancellations: If a project is canceled by the client before work has begun, a full refund of the deposit will be issued. 

• Work Not Delivered: If we fail to deliver the agreed-upon services or deliverables within the specified timeframe without prior communication, you may be eligible for a partial or full refund depending on the situation. 

• Unsatisfactory Work: If the final deliverables do not meet the agreed-upon scope of work, you are entitled to request a revision or, in extreme cases, a partial refund if a resolution cannot be reached. 

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2. Non-Refundable Services 

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Certain services are non-refundable, including but not limited to: 

• Completed Work: Once the work has been completed and delivered to you, it is no longer eligible for a refund. 

• Third-Party Costs: Any costs incurred for third-party services (e.g., domain registration, software licenses, etc.) are non-refundable. 

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3. Refund Process 

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To request a refund, you must: 

1. Contact us within 14 days of receiving the final deliverables or service. 

1. Provide a clear explanation of the issue or dissatisfaction with the work. 

1. Work with us to find a solution, whether that be revisions, replacements, or a refund. 

Once your refund request is reviewed, we will determine the eligibility and amount to be refunded. If a refund is approved, it will be processed within 14 business days. 

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4. Revisions and Adjustments 

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We aim to ensure that all work meets your expectations. If you are not satisfied with the initial drafts or deliverables, we offer a set number of revisions to address your concerns. If after multiple revisions, you are still not satisfied, we will work with you to find a resolution, which may include a partial refund. 

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5. Refund Exceptions 

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Refunds will not be issued under the following circumstances: 

• If the client has failed to provide necessary feedback or materials in a timely manner, causing delays in the project. 

• If the client requests a refund after work has been completed or delivered. 

• If the client has requested a cancellation after work has already begun or completed. 

• If the client has violated any terms outlined in the contract or service agreement. 

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6. Contact Information 

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For any refund-related inquiries or to initiate the refund process, please contact us at: 

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SUG Creative 

Email: support@sugcreative.com